Help and FAQ

If you are having any trouble navigating our web site or there are features not working then please contact us so we can rectify the problem as soon as possible, If you need help regarding products then please contact us via email or click here to use our feedback form on our contact page for immediate service.


Q. Do you ship to my country? 
A. Yes, we ship worldwide.

Q. What is the cost for my shipping?
A. Australia standard shipping AU$9.00 Australia express shipping AU$13.00.
A. International courier shipping only on orders over AU$120.00 and shipping cost is AU$20.00. Please note that International customers may incur customs fees and duties. We advise that you contact the relevant government body in your country for information on what these charges you may incur.

Q. Do you offer Free shipping for larger orders?
A. Yes, we offer Free shipping in Australia on all orders over AU$150.00.

Q. When do I receive my order?
A. Orders are dispatched within 24 hours of receiving cleared payment. We ship only on business days and shipping times are estimated between 3-7 days depending on your location in Australia. Overseas customers - shipping times are estimated between 4-25 days depending on your location.

Q. Can I send an order to an alternative address?
A. Yes, you're able to fill out any delivery address in the checkout process.
If you have any more questions about your order we want you to have the Raddest online shopping experience ever so please contact us via email or click here to use our feedback form on our contact page.