We hope you love your rad Brave & Fearless pieces as much as we loved designing and creating them with love for you!! Whilst we try our very best to give you all of the info you need to make an informed decision, we also understand that it doesn’t always work out. If you do have any questions regarding a product, please reach out and chat with one of our rad customer service team members for a chat. Or should you want to arrange an exchange or return, please follow the below process.
Please Note: We do not exchange, return or refund ‘final sale’, ‘clearance’ or 'on sale' items; they are all final sales, so please ensure all terms + conditions and sizing information is read prior to purchasing. Should we receive an item that is classified as any of the above, you will incur the return postage cost in order to receive your item/s back.
We Ship Worldwide from our Warehouse.
- All orders are shipped via Australia Post or a courier service depending on your location.
- Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. Deliveries are sent during normal business hours Monday – Friday.
- Orders are processed and shipped within 2 business days. Unless you have ordered a pre-order product then it will be shipped within the time period stated in the listing.
- Once your order has been shipped, you will receive tracking details and shipping notifications via email.
- Please allow 5-10 business days for deliveries within Australia and 7-30 business days for international orders.
- Free shipping for domestic orders over $100.
- We offer standard and express post options. Please choose express in checkout if you need the item quickly.
- Brave and Fearless takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
- On international orders any import taxes or fees are the responsibility of the customer.
Brave and Fearless products purchased through external stockists, are in line with the stockist’s purchase policy and therefore can only be returned to their original place of purchase.
The fine print on our returns and exchange policy;
If you change your mind about the products you have purchased from us, we do not offer a refund but are happy to provide a credit note for the purchase amount. The shipping costs are your responsibility. This includes cases where the incorrect size has been purchased.
If an item is faulty then we will meet our legal obligations which may include refunding the purchase price and shipping charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. Warranty cases are determined on a case by case basis. We have a 30 day warranty period on all of our pieces. Please note this excludes fair wear and tear.
1. Item(s) must be returned within 7 days of purchase.
2. Items(s) must be unworn, unwashed, or otherwise unused with all original packaging/tags attached.
3. Giftcards, sale and clearance are not eligible for a refund or exchange.
How do I return an item to get a refund or exchange?
1. Email firstname.lastname@example.org
2. Include your Order Number (can be found in your order confirmation email) and information around the item(s) you would like to return or exchange.
3. We will respond to your email within 2 business days and provide you with all the necessary instructions.
4. All returns/credit notes/exchanges will take 2 days to process once items arrive back at our warehouse. You must use a trackable service when you send your items back to us as we will not refund or exchange until we receive the item back.
5. All exchanges will be charged a return shipping fee.